What is knowledge management 2.0?
“Leveraging collective wisdom and experience to accelerate innovation and responsiveness” (C. Frappaolo, Capstone, 2006)
What is enterprise 2.0?
“A system of web-based technologies that provides rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise” (AIIM market IQ Q1 2008)
Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, polices, procedures, and previously un-captured expertise and experience in individual workers. The above definitions simple states that knowledge management is primarily about managing the knowledge of organizations.
What is the future of using social media for knowledge management?
Most companies and individuals are increasingly embracing social media, and so knowledge managers need to adapt to it and figure out how to use it for good or risk being marginalized. The future of using social media for knowledge management is empowering employees within the organization in giving them tools to connect and share on their own terms to meet their own needs not through channels and formats that are imposed upon them, and employees often have much better grasp of what they need than more distant managers and are also willing to move quickly to resolve them if they are given the tools to do so.
How do social media support knowledge management?
Social media consist of various tools that support knowledge management, tools like instant messages, buffer, chatCatcher, and automobile that radically change how employees live and interact. These tools allow individuals to share and manage knowledge in a more effective way. Furthermore social media allows businesses to tap into this new collective knowledge, for example, if a business received a unique request from a customer, social media is an effective way of searching for an answer.
Social media for knowledge management
Twitter is one of the social media used for knowledge management; twitter has features like instant messages and auto mobility that allow users to share and manage knowledge easily. The hash tags make it easy for users to search for relevant information, users share links for useful knowledge.
The use of social media for knowledge management eliminates the fact that employees do or share what the company tells them, know what the company tells them to know. Introduces what is known as social knowledge management where users connect and share their own terms and better manage knowledge rather than a structural method used by a company to share information. Knowledge should be like water free flowing and permeating down and across your organization filling the tracks, floating to the top, lifting everyone in the organization.
Negative use of social media for knowledge management
Social media can opens the possibility for hackers to commit fraud and launch spam virus attacks, and increases the risk of people falling prey to online scams that seem genuine resulting in data theft. While employees update their profiles the level of productivity becomes low.
References
http://blogs.gartner.com/mark_mcdonald/2013/05/09/social-media-versus-knowledge-management/
http://www.convinceandconvert.com/social-media-tools/the-39-social-media-tools-ill-use-today/
http://www.icmi.com/Resources/Social-Media/2011/10/Is-Social-Media-Changing-Knowledge-Management
http://www.shrm.org/templatestools/hrqa/pages/socialnetworkingsitespolicy.aspx